Original Link: http://www.theverge.com/2013/3/7/4073132/microsoft-hardware-oems-surface-challenge-craig-mundie

Craig Mundie, Senior Advisor to Steve Ballmer:

“We said, ‘oh the OEMs, that’s their design, they deal with it.’ We got huge diversity out of that at all possible price points, but it became hard to guarantee a uniform quality of experience that the end user had,” he explained. Pointing to the initial touchscreens in Microsoft’s first-generation phones, there were clearly devices with better hardware than others. “If you were in front of a bad one then people said that was a piece of crap; it didn’t work a damn.”