Original Link: http://www.uxbooth.com/blog/storytelling-to-problem-solve/
Storytelling has long been a tool for user experience designers, guiding how we craft an experience. What I’m proposing is a bit different: The use of face-to-face conversation to change how we empathize with our audience. It’s a skill we all have and, properly honed, designers can leverage it to better communicate in the digital world.
Interesting reading on using storytelling to find solutions..