Original Link: http://buildinternet.com/2010/11/flavors-of-customer-service/

I never liked the term customer service. It’s become a buzzword that describes any type of customer communication. I’m all for the concept, and companies like Zappos are an inspiration to anyone looking to build a customer-driven community. One of the major points in customer service today is that you don’t always get your way. If you called Zappos and asked for a pair of shoes to be sent to your house free of charge, they’d probably politely refuse.